Privacy Policy

PVLTRA respects the privacy of individuals who visit our website, request a demonstration, communicate with us or use our products and services.

This Privacy Policy explains which personal data we process, why we use it, how long we retain it, who may receive it and which rights you may exercise.

Personal data is processed in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation —“GDPR”—, Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights —“LOPDGDD”—, Spanish Law 34/2002 on Information Society Services and Electronic Commerce —“LSSI-CE”— and any other applicable legislation.

1. Data controller

The controller responsible for processing your personal data is:

PVLTRA S.L.
Tax identification number: B26681981
Registered office: Calle Lepanto, 270 Bajos, 08013 Barcelona, Spain
Privacy contact email: comercial@pvltra.com

PVLTRA S.L. acts as controller when it processes personal data for its own commercial, contractual, administrative, technical and security purposes.

Where PVLTRA processes personal data exclusively on a customer’s documented instructions in order to provide a service, PVLTRA may act as a data processor. In such cases, the processing will be governed by an appropriate data processing agreement.

2. Scope

This Privacy Policy applies to personal data processed through:

• The PVLTRA website.
• Contact and demo-request forms.
• Email, telephone and videoconference communications.
• Commercial and contractual relationships.
• Activation, administration and use of PVLTRA licences.
• Technical assistance and support services.
• Events, presentations, webinars and demonstrations.
• Partnerships with universities and educational institutions.
• PVLTRA’s corporate social media profiles.
• Professional communications initiated using public sources such as LinkedIn or corporate websites.

This policy does not govern processing carried out independently by third parties, such as social media providers or external websites linked from our website.

3. Personal data we may process

Depending on your relationship with PVLTRA, we may process the following categories of data.

3.1. Identification and professional data

• First and last name.
• Company or organisation.
• Job title, department or professional role.
• Country or territory.
• Professional profile or LinkedIn URL.
• Signature, where required to enter into an agreement.

3.2. Contact details

• Business email address.
• Telephone number.
• Business or billing address.
• Communication preferences.

3.3. Commercial data

• Product or module of interest.
• Information about your company’s workflow.
• CAD software used.
• Approximate type and scale of projects.
• History of requests, demonstrations and communications.
• Notes required to manage the commercial relationship.
• Quotations, proposals and commercial terms.

3.4. Contractual and administrative data

• Details of representatives and contact persons.
• Information required to manage licences.
• Billing information.
• Company tax identification number.
• Billing address.
• Agreements, orders, invoices and supporting documents.
• Payment-related information, although PVLTRA may not have access to full payment-card data handled by an external payment provider.

3.5. User and licence data

When a licence is activated or administered, we may process:

• User name and business email.
• User’s company.
• User or licence identifier.
• Licence type and validity period.
• Activation date and time.
• Installed PVLTRA version.
• Compatible CAD product and version.
• Technical installation or device identifiers where required to manage the licence, prevent unauthorised use or provide technical support.

3.6. Technical and security data

We may process:

• IP address.
• Browser and device type.
• Operating system.
• Date and time of access.
• Activation, session or access logs.
• Error, incident and diagnostic logs.
• Information required to identify fraudulent use, unauthorised access or technical issues.
• Consent and cookie preferences.

3.7. Communications and support data

We may process:

• The content of emails and messages.
• Technical and commercial enquiries.
• Files, screenshots or documentation you provide.
• Support-ticket history.
• Information shared during meetings or support sessions.
• Recordings of meetings or demonstrations, only where prior notice has been given and the appropriate consent has been obtained.

You should not provide confidential information or personal data relating to third parties unless it is necessary for us to handle your request.

3.8. Data obtained from public sources

In the context of B2B professional relationships, we may obtain your name, job title, company and business contact details from:

• LinkedIn and other professional networks.
• Corporate websites.
• Business directories.
• Trade fairs, events and conferences.
• Professional associations.
• Referrals and introductions made by partners or professional contacts.

Where personal data has not been obtained directly from you, we will provide the information required by data protection law within the applicable period and, where appropriate, no later than our first communication with you.

4. Purposes, legal bases and retention periods

4.1. Managing contact and demo requests

Data processed: name, company, job title, email, telephone number, country, product interest and request content.

Purpose: to respond to your enquiry, understand your needs, arrange a demonstration and carry out follow-up directly related to your request.

Legal basis:

• Taking steps at your request prior to entering into a contract.
• PVLTRA’s legitimate interest in responding to enquiries and managing its commercial activity.

Retention: for the duration of the request and for up to 24 months after the last meaningful interaction, unless you request earlier deletion or object to the processing.

4.2. Conducting demonstrations and commercial meetings

Data processed:identification and professional details, information about your organisation’s needs, communications and meeting notes.

Purpose: to prepare and conduct the demonstration, explain how PVLTRA works, answer questions and assess a potential commercial fit.

Legal basis:

• Taking pre-contractual steps.
• Legitimate interest in managing the requested professional relationship.

Meetings will not be recorded without prior notice. Where recording is proposed, it will be based on the participants’ consent.

Retention: commercial notes may be retained for up to 24 months after the last interaction. Recordings, where made, will be retained for no longer than 12 months unless a different specific period is communicated.

4.3. Managing customers, agreements and licences

Data processed: representative, user, contact, licence, billing, agreement and communication data.

Purpose:

• Preparing and entering into agreements.
• Administering orders and licences.
• Managing activation, renewal and termination.
• Providing contracted services.
• Managing invoices and payments.
• Maintaining the customer relationship.
• Meeting contractual and administrative obligations.

Legal basis:

• Performance of a contract or taking pre-contractual steps.
• Compliance with legal, tax, commercial and accounting obligations.
• Legitimate interest in properly managing business-customer relationships.

Retention: for the duration of the contractual relationship and, after it ends, for the applicable statutory periods. Commercial records and supporting documents may be retained for at least six years, without prejudice to other tax or limitation periods.

4.4. Administering users and controlling licences

Data processed: user, business email, company, licence, activations, installed version and required technical identifiers.

Purpose:

• Activating and validating licences.
• Assigning users.
• Preventing fraudulent or unauthorised use.
• Checking technical compatibility.
• Providing updates and support.
• Maintaining product security.

Legal basis:

• Performance of a contract.
• Legitimate interest in protecting the software, managing licences and ensuring service security.

Retention: while the licence remains active and for up to 24 months afterwards, unless certain information must be kept for longer to handle claims, evidence contractual rights or prevent fraudulent use.

Technical or security logs will generally be retained for no longer than 12 months unless an incident justifies longer retention.

4.5. Providing technical support

Data processed: contact information, licence, device, software version, messages, submitted files, error logs and incident content.

Purpose:

• Diagnosing and resolving problems.
• Answering product-use questions.
• Correcting errors.
• Improving software stability and compatibility.
• Documenting solutions and maintaining support quality.

Legal basis:

• Performance of a contract where support forms part of the service.
• Legitimate interest in handling incidents, maintaining the product and improving its quality.

Retention: for the duration of the incident and for up to 24 months after it is closed, unless longer retention is required for contractual, legal or security reasons.

Where a user provides project files for support, they will be used exclusively to resolve the incident and deleted or returned when no longer required, unless otherwise expressly agreed.

4.6. Improving the product and obtaining technical information

Where the relevant technical functionality is enabled, PVLTRA may process aggregated or technical information relating to versions, errors, performance, compatibility and feature use.

Purpose:

• Detecting errors.
• Improving stability and performance.
• Prioritising improvements.
• Ensuring compatibility with different CAD environments.
• Protecting software security.

Legal basis:PVLTRA’s legitimate interest in maintaining and improving its product, applying data-minimisation principles and not using the information for incompatible purposes.

Retention: identifiable technical data will be retained for up to 24 months. Where possible, the information will be aggregated or anonymised.

PVLTRA will not use the technical content of customer projects to train artificial-intelligence systems or for unrelated commercial purposes without providing prior information and identifying a valid legal basis.

4.7. Managing commercial communications and newsletters

Where you voluntarily subscribe to a newsletter or agree to receive commercial communications, we may use your name, company and email address to send you:

• PVLTRA news.
• Information about features and releases.
• Use cases.
• Invitations to demonstrations, webinars or events.
• Information about related products and services.

Legal basis: your consent.

We may send existing customers information about our own products or services that are similar to those already purchased where the applicable legal conditions are met. Each communication will include a simple, free method of opting out.

Retention: until you withdraw your consent or object to the communications. We may retain minimal evidence of your opt-out in a suppression list to ensure that no further unwanted communications are sent.

4.8. Managing professional contacts and B2B business development

PVLTRA may process professional data obtained from public sources or provided by third parties in order to:

• Identify companies that may be interested in PVLTRA.
• Initiate a professional relationship.
• Manage LinkedIn or event contacts.
• Respond to referrals or introductions.
• Keep a basic record of commercial relationships.

Legal basis:PVLTRA’s legitimate interest in developing its B2B activity and establishing relationships with professionals in the solar sector, provided that this interest is not overridden by the individual’s rights and freedoms.

Electronic promotional communications will only be sent where a lawful basis exists under the LSSI-CE.

Retention: for up to 24 months after the last meaningful interaction or until you object, whichever occurs first.

You may object at any time by contacting comercial@pvltra.com.

4.9. Managing academic licences and educational partnerships

Data processed: name, institutional email, university or institution, academic role, country, licence requested and related communications.

Purpose:

• Assessing academic-licence applications.
• Managing educational access.
• Developing partnerships with universities and training institutions.
• Providing licence-related support.
• Verifying compliance with academic-use conditions.

Legal basis:

• Taking pre-contractual steps.
• Performance of the academic agreement or licence.
• Legitimate interest in developing educational partnerships and ensuring appropriate use of licences.

Retention: for the duration of the partnership or licence and for up to 24 months afterwards, without prejudice to statutory periods applicable to agreements and administrative records.

4.10. Managing social media interactions

When you interact with PVLTRA through LinkedIn or another social network, we may process information visible on your profile and the content of your interaction.

Purpose: responding to messages, managing comments, maintaining professional relationships and sharing corporate information.

Legal basis:PVLTRA’s legitimate interest in managing its corporate presence and responding to interactions.

The social-media provider will also process your data under its own terms and privacy policy.

4.11. Compliance with legal obligations and defence of legal claims

We may process and retain personal data where necessary to:

• Comply with legal, tax, commercial or administrative obligations.
• Respond to public-authority requests.
• Prevent fraud or unlawful activity.
• Establish, exercise or defend legal claims.
• Protect PVLTRA’s, its users’ and third parties’ rights, assets and security.

Legal basis: compliance with legal obligations and legitimate interest in defending our rights.

Retention: for the periods required by law or for as long as liabilities may arise.

5. Mandatory data

Fields marked as mandatory in our forms are required to handle the relevant request.

If you do not provide these details, we may be unable to:

• Respond to your enquiry.
• Arrange a demonstration.
• Prepare a proposal.
• Enter into an agreement.
• Activate a licence.
• Provide technical support.

Optional fields allow us to provide a more tailored response but do not have to be completed.

6. Special categories of personal data

PVLTRA does not request or require special categories of personal data, such as data concerning health, racial or ethnic origin, political opinions, religious beliefs, trade-union membership, genetics, biometrics or sex life.

Please do not include this type of information in forms, messages, support files or documentation sent to PVLTRA.

7. Recipients and service providers

PVLTRA does not sell, rent or trade personal data.

Personal data may be accessible, where necessary, to providers supplying PVLTRA with:

• Website hosting and technology infrastructure.
• Email and productivity services.
• Cloud storage.
• Videoconferencing and meeting scheduling.
• Customer-relationship management.
• Technical support and incident management.
• Web analytics and consent management, where authorised.
• Billing, accounting and tax advice.
• Legal and regulatory advice.
• Cybersecurity, backup and monitoring.
• Payment processing, where applicable.

These providers process data on PVLTRA’s instructions under agreements governing data-processing, confidentiality and security obligations.

We may also disclose information to public authorities, courts, regulators or law-enforcement bodies where required by law or a valid request.

8. International data transfers

Some technology providers may be located or provide services from countries outside the European Economic Area.

Where international transfers take place, PVLTRA will use appropriate GDPR safeguards, which may include:

• European Commission adequacy decisions.
• Participation by the provider in a recognised adequacy framework.
• Standard Contractual Clauses approved by the European Commission.
• Additional contractual, technical and organisational measures.
• Any other valid mechanism under applicable law.

You may request additional information about these safeguards by contacting comercial@pvltra.com.

9. Cookies and similar technologies

The website may use cookies and similar technologies.

Strictly necessary cookies may be used to:

• Enable website operation.
• Maintain security.
• Remember consent preferences.
• Provide functions requested by the user.

Analytics, advertising or other non-essential cookies will only be placed where a valid legal basis exists and, where required, after obtaining your consent.

You may accept, reject or configure cookies through the preference panel and change your choice later.

Please see the Cookie Policy for information about each cookie, its purpose, provider and duration.

10. Security

PVLTRA implements technical and organisational measures appropriate to the risk in order to protect personal data against:

• Unauthorised access.
• Accidental loss or destruction.
• Alteration.
• Improper disclosure.
• Unlawful use.
• Attacks, malware and security incidents.

Measures may include access controls, authentication, encryption in transit, backups, activity logs, system updates, restricted privileges and incident-management procedures.

No Internet-connected system can be considered completely secure. Nevertheless, PVLTRA will review and update its measures as the product, technology and level of risk evolve.

11. Your rights

You may exercise the following rights:

• Access: to find out whether we process your data and obtain a copy.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request deletion where the applicable conditions are met.
• Objection: to object to processing based on legitimate interests or for direct-marketing purposes.
• Restriction: to request temporary restriction of processing.
• Data portability: to receive certain data in a structured, commonly used and machine-readable format.
• Withdrawal of consent: to withdraw consent at any time.
• Not to be subject to automated decision-making: where a decision produces legal effects or similarly significantly affects you under the GDPR.

To exercise your rights, contact:

comercial@pvltra.com

Please use the subject line “Data protection” and identify the right you wish to exercise.

We may request additional information where required to verify your identity and prevent information from being disclosed or changed by an unauthorised person.

We will respond without undue delay and generally within one month. This period may be extended for particularly complex or numerous requests, in which case we will inform you.

12. Complaints to a supervisory authority

If you believe PVLTRA has processed your personal data in breach of applicable law, you have the right to lodge a complaint with the Spanish Data Protection Agency —AEPD—.

We encourage you to contact us first at comercial@pvltra.com so that we can review and resolve your concern.

13. Children

PVLTRA’s website and services are intended for businesses and professionals and are not directed at children.

We do not knowingly collect personal data from children. If we become aware that a child’s personal data has been provided without a valid legal basis, we will take reasonable steps to delete it.

14. Automated decision-making

PVLTRA does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals.

Technical metrics, licence controls and security systems will not be used to make such decisions without human intervention where it is legally required.

15. Third-party links and services

The website may contain links to external websites, social networks or services.

PVLTRA does not control the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

16. Changes to this policy

PVLTRA may update this Privacy Policy to reflect:

• Legal or regulatory changes.
• New functionality.
• Changes to processing activities.
• Changes to service providers.
• Transparency or security improvements.

The current version will be published on this page together with its last-updated date.

Where a change is material and we have an appropriate means of contact, we may also notify the affected individuals.

17. Contact

For any question concerning this Privacy Policy or the processing of your personal data:

PVLTRA S.L.
Calle Lepanto, 270 Bajos
08013 Barcelona, Spain
Email: comercial@pvltra.com